Privacy Policy

Last updated: 2 May 2026

1. Introduction

TruckLoads ("we", "us", "our") operates a logistics marketplace connecting transporters and vehicle owners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

  • Account data: name, mobile number, email, role (transporter / vehicle owner), profile photo.
  • KYC & verification: identity documents, vehicle registration, driving license, GST/PAN where applicable.
  • Operational data: loads posted, bids, trip history, ratings, payment status.
  • Device & usage data: IP address, device identifiers, location (with consent), app interactions, logs.

3. How We Use Information

  • Provide, operate, and maintain the platform.
  • Verify identity and prevent fraud.
  • Match loads with vehicles and facilitate communication between parties.
  • Process payments and maintain transaction records.
  • Send transactional notifications, OTPs, and service updates.
  • Comply with legal, tax, and regulatory obligations.

4. Sharing of Information

We share information only to the extent necessary: with the counterparty in a transaction (limited to contact and verification data), with payment processors, with KYC and verification providers, with law enforcement when legally required, and with service providers acting on our behalf under confidentiality obligations. We do not sell personal data.

5. Data Retention

We retain personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.

6. Security

We use industry-standard technical and organisational measures to protect your data. No system is fully secure; you are responsible for keeping your credentials confidential.

7. Your Rights

Subject to applicable law, you may request access, correction, deletion, or export of your personal data, and withdraw consent for non-essential processing. Contact us using the details below to exercise these rights.

8. Children

The platform is not intended for users under 18. We do not knowingly collect data from minors.

9. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified through the app or via email. Continued use of the platform after changes constitutes acceptance.

10. Contact

For privacy questions or requests, contact us at support@truckloads.in.